Responsible Gaming – Play Safely at tjbaji

Need Help Right Now?

If gambling is causing you distress, financial harm, or affecting your relationships, please contact our support team immediately via live chat from your account dashboard or email us at [email protected]. Self-exclusion can be activated instantly. You are not alone.

Our Approach

Our Commitment to Responsible Play

At tjbaji, responsible gaming sits at the heart of everything we do. We believe that betting and casino gaming should be a source of entertainment — something players across Bangladesh enjoy on their own terms, within their own limits. Our platform is built not just for winning moments, but for sustainable, safe engagement that never puts a player's financial wellbeing or personal life at risk.

The tjbaji Responsible Gaming programme provides a comprehensive set of player-protection tools that are available at no cost directly from your account dashboard. Whether you want to set daily deposit limits, take a short time-out from the platform, or permanently exclude yourself, every option is available to you at any time — no waiting periods, no fees, no questions asked.

We also maintain strict 18+ age verification for all registered accounts. The tjbaji platform is exclusively for adults. No minor may hold a tjbaji account, and any account found to belong to a player under 18 years of age is closed immediately, with all associated funds withheld pending investigation.

Responsible gaming is not a one-time checkbox — it is an ongoing commitment. Our support team monitors account activity for indicators of problematic gambling behaviour and may proactively reach out to players showing early warning signs, offering guidance and access to our protection tools before a problem escalates.

                Gambling Is Entertainment — Not Income: No betting or gaming strategy guarantees profit. Never gamble with money reserved for essential expenses such as rent, food, education, or family needs. Only play with funds you can genuinely afford to lose.
              

                Chasing Losses Is a Warning Sign: If you find yourself increasing your stakes or playing longer than planned in an attempt to recover money you have lost, this is a recognised early sign of problematic gambling. Stop, take a break, and consider activating a time-out or deposit limit.
              

                Set Limits Before You Play: The most effective way to maintain healthy gambling habits is to set your personal limits before you deposit — not after. Use tjbaji's limit-setting tools proactively, while your mindset is clear.
              

Player Protection

Responsible Gaming Tools

Every tool listed below is available free of charge from your tjbaji account dashboard. Activate any of them at any time — no delays, no fees.

Deposit Limits

Set a maximum deposit amount per day, per week, or per month. Once your chosen limit is reached, tjbaji will decline any further deposit attempts until the period resets. Limits take effect immediately when lowered and require a cooling-off period when raised, to protect you from impulsive decisions.

Session Time Limits

Define a maximum duration for each gaming session. When your session timer expires, you will receive a notification and be logged out of the platform automatically. This tool helps you stay aware of how long you have been playing and prevents unintended extended sessions.

Time-Out (Cool-Off)

Take a short break from the platform without permanently closing your account. Time-out periods are available for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended — you cannot deposit, wager, or access the casino. Your account resumes automatically when the period ends.

Self-Exclusion

Choose to permanently or semi-permanently exclude yourself from the tjbaji platform. Self-exclusion periods are available for 6 months, 1 year, 3 years, or permanently. During self-exclusion your account is fully blocked, all marketing communications are stopped, and you cannot create a new account. This is our strongest player-protection tool.

Loss Limits

Cap the total amount you are willing to lose in a given time period — daily, weekly, or monthly. When your loss limit is reached, tjbaji suspends your betting and casino access for the remainder of the period. This tool ensures that a bad run of results can never exceed the amount you decided in advance was acceptable to lose.

Reality Checks

Enable periodic on-screen reminders that display how long you have been playing and your net result for the session. Reality check notifications can be set at intervals of 15, 30, or 60 minutes. Each notification gives you the option to continue your session, review your session history, or log out immediately.

Step-by-Step

How to Activate Self-Exclusion

Activating self-exclusion on tjbaji takes less than two minutes and can be done at any time from your account dashboard. You do not need to provide a reason, and there is no waiting period — exclusion takes effect immediately upon confirmation.

If you are unable to access your account to self-exclude — for example, if you have forgotten your login credentials — contact our support team directly via email at [email protected] and request manual self-exclusion. Our team will process your request within one hour, operating on Bangladesh Standard Time (BST, UTC+6), around the clock.

1

Log In to Your Account

Access your tjbaji account using your username and password. If you have forgotten your credentials, use the password reset option on the login page or contact our support team directly.

2

Navigate to Account Settings

Click on your account avatar or username in the top navigation to open the account menu. Select "Account Settings" and then choose the "Responsible Gaming" tab within your settings panel.

3

Select Self-Exclusion

Under the Responsible Gaming tab, select "Self-Exclusion" from the list of available tools. Choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent exclusion.

4

Confirm Your Decision

Review the exclusion period you have chosen and confirm by entering your account password. A confirmation message will be displayed immediately, and a confirmation email will be sent to your registered address.

5

Exclusion Takes Effect Immediately

Your account is suspended instantly. All scheduled marketing emails are cancelled. You will be logged out of any active sessions. Any pending withdrawal requests will be processed to your registered payment method within the standard processing window.

Know the Signs

Recognising Problem Gambling

Problem gambling can develop gradually. Recognising the early warning signs — in yourself or someone close to you — is the first step toward getting help.

Gambling Beyond Your Means Consistently spending more on gambling than you originally planned, or using money set aside for bills, rent, food, or family expenses.

Chasing Losses Placing increasingly large bets to recover money already lost, believing that a "big win" is just around the corner. This pattern can escalate quickly and cause serious financial harm.

Withdrawal from Family and Friends Gambling taking priority over time with family, friends, or social commitments. Hiding gambling activity or lying about the amount of time or money spent.

Unable to Stop or Reduce Play Multiple failed attempts to cut back on gambling, or feeling restless and irritable when trying to reduce the time or money you spend on the platform.

Preoccupied with Gambling Constantly thinking about past sessions, planning the next betting opportunity, or spending significant mental energy on strategies, odds, and upcoming matches.

Borrowing to Gamble Taking out loans, borrowing from family members or friends, or liquidating savings specifically to fund gambling activity. This is a serious escalation warning sign.

            Honest Self-Assessment: If you recognise two or more of the signs above in your own gambling behaviour, we strongly encourage you to activate a time-out or self-exclusion immediately and to reach out to our support team. Seeking help early is far easier than addressing a deeply entrenched problem. There is no shame in asking for support.
          

Age Policy

18+ Only — No Exceptions

The tjbaji platform is exclusively for adults aged 18 years and above. Registering an account on tjbaji while under the age of 18 is strictly prohibited, regardless of whether a minor uses their own details or those of an adult. Any account confirmed to belong to a minor will be closed immediately.

As part of our Know Your Customer (KYC) process, tjbaji requires all players to submit identity verification documents — including a valid National Identity Card (NID) or passport — before processing withdrawals and in some cases before increasing deposit limits. Age verification is a mandatory component of this process.

tjbaji encourages parents and guardians in Bangladesh to use parental control and content-filtering software to prevent minors from accessing online gambling platforms. If you believe a minor in your household has registered on tjbaji, contact us immediately at [email protected] and we will investigate and close the account without delay.

Minimum age to register and play: 18 years
Age verification method: NID, Passport, or equivalent government-issued ID
Action on confirmed minor account: Immediate closure, funds withheld pending investigation
Parental concern contact: [email protected] (plain text — not a link)

Mandatory KYC Verification

Every player must complete identity and age verification before accessing full platform features. We verify government-issued IDs to confirm that each account holder meets the 18+ requirement. This process also protects players against identity theft and account misuse.

Parental Controls Guidance

Parents and guardians can take additional steps to prevent minors from accessing online gambling content by enabling built-in parental controls on shared devices, using family content-filtering software, and keeping login credentials private. tjbaji supports and encourages these household-level protective measures.

Our Principles

The Pillars of Safe Play at tjbaji

These six principles guide every responsible gaming decision we make at tjbaji, from platform design to support team training.

Full Transparency

We display clear odds, payout rates, and game rules on every product. Players always know exactly what they are agreeing to before placing a bet or entering a game, with no hidden conditions or misleading statistics.

Player-Controlled Limits

Every limit tool on tjbaji is player-activated and player-controlled. You decide your own boundaries. Our role is to enforce those boundaries reliably and without exception, even when a player might want to override them in the heat of the moment.

24/7 Human Support

Our support team is staffed around the clock, operating on Bangladesh Standard Time (BST, UTC+6). Responsible gaming queries receive priority handling. A real human — not a bot — will always be available to assist you with account restrictions, self-exclusion, or guidance.

Zero Tolerance for Underage Play

Strict 18+ verification is a non-negotiable requirement for every tjbaji account. We invest in robust KYC processes precisely because the protection of minors is not optional — it is a fundamental obligation we take seriously.

Responsible Marketing

tjbaji does not target marketing at players who have opted out, who are on a time-out, or who have self-excluded. Promotional content is never designed to mislead players about the odds of winning or to incentivise chasing losses.

Secure and Fair Platform

All games on tjbaji use certified random number generators (RNGs) from reputable providers including Pragmatic Play, Evolution Gaming, and NetEnt. The platform uses 256-bit SSL encryption to protect player data and financial transactions at all times.

Support Resources

Getting Help — You Are Not Alone

If you feel that gambling is no longer something you can enjoy within safe boundaries — if it is causing stress, financial difficulty, relationship strain, or affecting your mental health — please reach out for help. Acting early makes a meaningful difference to how quickly and completely a person can recover from problem gambling.

tjbaji's support team is available 24 hours a day, seven days a week. We will never judge you for reaching out about a gambling concern, and we treat all such communications with complete confidentiality. Whether you want to activate a protection tool, temporarily close your account, or simply talk through what you are experiencing, our team is here.

In addition to the tools and support available directly through tjbaji, we encourage players in Bangladesh who are experiencing serious gambling-related difficulties to speak with a trusted family member, a religious or community leader, or a healthcare professional. Seeking help from people who know and care about you is a sign of strength, not weakness.

Contact tjbaji Support — Responsible Gaming Line

Our support team handles responsible gaming requests as priority cases at all times. Self-exclusion and account suspension requests are actioned within one hour of receipt, any time of day or night, operating on Bangladesh Standard Time (BST, UTC+6).

[email protected]

Plain text — not a clickable link · Live chat available from your account dashboard

Responsible Gamingat tjbaji